What is the online booking policy for comp-foo?
Support Policies and Guidelines
Review our appointment guidelines, technical prerequisites, and customer-friendly refund and rescheduling policies for unresolved remote support issues.
What do I need for my remote session?
You need a stable internet connection and a quiet or private space in order to explain the issue if necessary.
Also, please ensure that your computer is connected to a charger so you do not run out of power.
How do appointment payment & reminders work?
A 1 hour session costs $50.
After booking, you get notifications via email and text to keep you on track for your scheduled support.
You also get emailed a link to establish a secure remote connection prior to the meeting time.
Please ensure that your are opening this link on the problem machine. That is the only way I can access and work on the actual problem remotely.
What if my issue is not resolved?
I offer customer-friendly full refund policies for unresolved support issues.
If your issue isn’t resolved do to a network disconnection or inadequate time, you may choose to reschedule or get a refund.
Can I reschedule my appointment?
Yes, rescheduling is easy with our customer-friendly booking options.
Are device requirements strict?
I support mostly Windows machines remotely but Mac and Linux based machines are welcome too. So not really.
What details are required prior to the technical support?
If possible, explain the issue you’re having and feel free to include screenshots of error messages. Also, the make and model of your system.
All the above would be helpful in resolving the issue you’re experiencing.